Author Topic: Updating Adobe Reader DC  (Read 609 times)

jakobljensen

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Updating Adobe Reader DC
« on: September 30, 2016, 05:34:49 AM »
Hi There - updating java, chrome, firewords works without problems! But adobe gives me "failed" in software center? i get this error from the WUAHandler.log
Installation job encountered some failures. Error = 0x80240022. Commit Result = 0x00000001.
mtrmgr.log says  failed to get owner info or executable file name 80004005.
Hope any of you have an idea!

also i have this from the windowsupdate.log:

Batch installing 1 updates
2016-09-30 12:46:11.2950258 11256 7444  Handler         List of MSPs in transaction:
2016-09-30 12:46:11.2950267 11256 7444  Handler           C:\WINDOWS\SoftwareDistribution\Download\5681454ac04405a8c3d27801192706ec\img\AcroRdrDCUpd1501720053.MSP
2016-09-30 12:46:11.2950281 11256 7444  Handler         MSP final command line: ALLUSERS=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2016-09-30 12:46:26.9137099 11256 7444  Handler         MSP Error List:
2016-09-30 12:46:26.9137396 11256 7444  Handler         1: 1328 2: C:\Config.Msi\PTE77A.tmp 3: -1072807676
2016-09-30 12:46:26.9137414 11256 7444  Handler         MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2016-09-30 12:46:26.9137521 11256 7444  Handler         Updating status for update 0.
2016-09-30 12:46:26.9137553 11256 7444  Handler         First failure for update {743BF28F-8D93-4FB3-9199-8CB046F41114}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = PatchFiles
2016-09-30 12:46:26.9138880 11256 7444  Handler         Sending completion notification for update 0 ({743BF28F-8D93-4FB3-9199-8CB046F41114}.2).
2016-09-30 12:46:26.9139626 11256 7444  Handler         Stopping on first error due to FailOptTerminate.
2016-09-30 12:46:26.9140183 11256 7444  Handler         Removing sandbox from MSP source list failed. 0x8007066f
2016-09-30 12:46:26.9140201 11256 7444  Handler         Operation failed at update 0, Exit code = 0x8024200B
2016-09-30 12:46:26.9140206 11256 7444  Handler         * END *   MSI Install

Update.. uninstalled adobe reader dc on the pc (the one deployet from sccm) and installed again but from adobe homepage, went to software center and retried the update and it installed easily.? Must be something with the sccm package - just cant figure out what!!??

Thx
jakob
« Last Edit: September 30, 2016, 06:31:08 AM by jakobljensen »

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Re: Updating Adobe Reader DC
« Reply #1 on: September 30, 2016, 01:59:16 PM »
Hi Jakob,

We don't have Adobe Reader DC in our catalog I assume you are using the Adobe catalog?